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Welcome to our Help Center

Creating Your Account

Hugo Richard

Getting started with Faqify is quick and easy. Follow these steps to create your account and begin transforming your support data into a comprehensive knowledge base.

Step 1: Sign Up

  1. Visit the Faqify website
  2. Click the "Get Started" or "Sign Up" button
  3. Enter your email address
  4. Create a strong password (minimum 8 characters)
  5. Click "Create Account"

[SCREENSHOT: Sign up form]

Step 2: Email Verification

  1. Check your email inbox for a verification message
  2. Click the verification link in the email
  3. Your account will be activated automatically

Note: If you don't see the email, check your spam folder.

Step 3: Complete Your Profile

After verification, you'll be prompted to complete your profile:

  1. Personal Information:
    • First Name
    • Last Name
    • Job Title
    • Timezone
  2. Company Information (optional for now):
    • Company Name
    • Website
    • Description
    • Country

[SCREENSHOT: Profile setup form]

Step 4: Choose Your Role

Select your role to help us customize your experience:

  • 🧑‍💼 Founder / Business Owner
  • 👩‍💻 Customer Support / Helpdesk
  • 📈 Marketing / Customer Experience
  • 🧑‍🔧 Product Manager / Operations
  • 🧠 Knowledge Manager / Documentation
  • 🧑‍💼 Executive / Leadership
  • 🛠️ Developer / Technical Team

Step 5: Access Your Dashboard

Once your profile is complete, you'll be redirected to your dashboard where you can:

  • View your account overview
  • Start connecting data sources
  • Access help documentation
  • Manage your team (if you're an admin)

[SCREENSHOT: Dashboard overview]

Next Steps

After creating your account:

  1. Set up your company profile (if you haven't already)
  2. Connect your first data source to start generating articles
  3. Invite team members to collaborate on content
  4. Explore the platform and familiarize yourself with the interface

Account Security

Password Requirements

  • Minimum 8 characters
  • Mix of letters, numbers, and symbols recommended
  • Avoid common passwords or personal information

Two-Factor Authentication

We recommend enabling two-factor authentication for added security:

  1. Go to your profile settings
  2. Navigate to security settings
  3. Enable two-factor authentication
  4. Follow the setup instructions

Troubleshooting

Can't Access Verification Email

  • Check your spam/junk folder
  • Verify the email address was entered correctly
  • Wait a few minutes and try again
  • Contact support if the issue persists

Forgot Password

  1. Go to the login page
  2. Click "Forgot Password"
  3. Enter your email address
  4. Check your email for reset instructions

Account Locked

If your account is locked due to multiple failed login attempts:

  • Wait 15 minutes before trying again
  • Contact support if the issue persists
  • Consider enabling two-factor authentication