Faqify uses advanced AI technology to transform your support tickets into comprehensive help articles. Here's a detailed breakdown of how the platform works:
The Faqify Process
1. Data Collection
When you connect a ticketing system to Faqify, the platform:
- Syncs historical support tickets and conversations
- Continuously monitors for new tickets and updates
- Analyzes ticket metadata, categories, and resolution patterns
- Tracks customer interactions and feedback
2. AI Analysis
Our AI engine processes your support data to:
- Identify frequently asked questions and common issues
- Group related tickets by topic and solution type
- Extract key information, steps, and resolutions
- Recognize patterns in customer language and terminology
3. Content Generation
Based on the analysis, Faqify creates:
- Well-structured articles with clear headings
- Step-by-step instructions and troubleshooting guides
- Common scenarios and edge cases
- Relevant examples and code snippets
4. Quality Assurance
Before articles are ready for review:
- Content is checked for accuracy and completeness
- Articles are categorized into appropriate sections
- Tags are automatically assigned for better organization
- Duplicate content is identified and merged
5. Team Review
Your team can:
- Review AI-generated articles in the dashboard
- Edit content to match your brand voice and style
- Add additional context or company-specific information
- Approve articles for publishing
6. Publishing
Once approved, articles are:
- Published to your connected help center platforms
- Automatically formatted for each platform's requirements
- Updated when source data changes
- Tracked for performance and engagement
AI Technology
Faqify uses state-of-the-art natural language processing to:
- Understand context and intent in support tickets
- Generate human-like explanations and instructions
- Maintain consistency across all generated content
- Adapt to your company's specific terminology and processes
Data Privacy and Security
- All data is encrypted in transit and at rest
- We never share your customer data with third parties
- You maintain full control over your content
- GDPR and SOC 2 compliant infrastructure
Continuous Learning
Faqify improves over time by:
- Learning from your edits and feedback
- Adapting to your company's writing style
- Incorporating new ticket patterns and solutions
- Refining categorization and tagging algorithms