Faqify is an AI-powered knowledge base management platform that automatically generates help center articles from your existing support tickets and customer interactions. By connecting your ticketing systems, Faqify analyzes your support data to create comprehensive, well-structured articles that help reduce support volume and improve customer self-service.
Key Benefits
- Automated Article Generation: Transform support tickets into professional help articles using AI
- Multi-Platform Integration: Connect with 37+ ticketing systems including Zendesk, Jira, Intercom, and more
- Intelligent Organization: Automatically categorize articles into logical sections and subsections
- Easy Publishing: Publish articles directly to your help center platforms
- Team Collaboration: Review, edit, and approve articles with your team before publishing
How It Works
- Connect Your Data Sources: Link your ticketing systems (Zendesk, Jira, etc.) to Faqify
- AI Analysis: Our AI analyzes your support tickets to identify common questions and solutions
- Article Generation: Faqify creates comprehensive articles based on your support data
- Review & Edit: Your team reviews and refines the AI-generated content
- Publish: Articles are published to your help center platforms automatically
Who Should Use Faqify?
Faqify is perfect for:
- Customer support teams looking to reduce ticket volume
- Knowledge managers who want to scale content creation
- Companies with multiple support channels to consolidate
- Teams wanting to improve customer self-service capabilities
Getting Started
Ready to transform your support data into a comprehensive knowledge base? Start by creating your account and connecting your first data source.