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How to import your existing help center into Faqify

Hugo Richard
  • Updated

You can bring your current help center content into Faqify so categories, sections, and articles become Faqify sections, subsections, and generated articles. Re-running an import updates existing content; it does not create duplicates.

Before you start

  • You need an existing help center on a supported platform (e.g. Zendesk Help Center).
  • You must connect a publishing destination for that platform in Faqify first. Import uses that connection (e.g. subdomain, email, API token) to read your content.

Import is only available for platforms that support it. If you don’t see Import Help Center on a destination card, that platform doesn’t support import yet.

Step 1: Connect a publishing destination

  1. In Faqify, go to Publish.
  1. Click Connect Destination and choose your help center platform (e.g. Zendesk).
  1. Complete the setup (e.g. subdomain, email, API token, or other credentials required by that platform).
  1. Save the connection and make sure it shows as Active or Connected.

You only need to do this once per help center. If you already have a destination connected for your platform, you can go to Step 2.

Step 2: Open Import Help Center

  1. Stay on Publishing Destinations.
  1. Find the card for the connection you want to import from.
  1. Click Import Help Center on that card.

A dialog opens and Faqify fetches a preview of what would be imported (no changes are made yet).

Step 3: Review the preview

The dialog shows how much content would be brought in. The exact labels depend on the platform; typically:

  • Categories (or equivalent) → Article Sections in Faqify
  • Sections (or equivalent) → Article Subsections
  • Articles → Generated Articles (with links kept for future updates)

Check that the numbers look right. If you see an error (e.g. “Import not supported for platform” or “Missing credentials”), fix or reconnect the destination in Step 1 and try again.

Step 4: Run the import

  1. Click Run import in the dialog.
  1. Wait for the import to finish. Do not close the window. Large help centers can take several minutes.
  1. When it’s done, you’ll see how many sections, subsections, and articles were created or updated.
  1. Click Done to close the dialog.

Imported articles are created as published and appear in your normal Generated Contents / Knowledge base in Faqify.

Tips

  • Re-running is safe. The import matches content by external ID and updates it; it doesn’t duplicate.
  • Important: Re-running your import will override your existing article even if they have been updated.
  • Only some platforms support import. The Import Help Center button appears only on destination cards for supported platforms (e.g. Zendesk). Other platforms may support it in the future.
  • If the import fails or times out, check your connection (credentials, API access) and try again. For very large help centers, consider retrying during low-traffic times.