Learn how to update your email address and change your password to keep your Faqify account secure and up-to-date.
Changing Your Email Address
Step 1: Access Profile Settings
- Click on your profile picture in the top-right corner
- Select "Profile Settings"
- Navigate to the "Personal Information" section
Step 2: Update Email
- Click "Edit" next to your email address
- Enter your new email address
- Click "Save Changes"
- Check your new email for verification
[SCREENSHOT: Email update form]
Step 3: Verify New Email
- Check your new email inbox
- Look for a verification email from Faqify
- Click the verification link
- Your email will be updated and verified
Important: Your email address is used for login, so ensure you have access to the new address.
Changing Your Password
Step 1: Access Security Settings
- Go to Profile Settings
- Navigate to the "Security" section
- Click "Change Password"
Step 2: Enter Current Password
- Enter your current password
- This verifies your identity
- Click "Continue"
Step 3: Set New Password
- Enter your new password
- Confirm your new password
- Click "Update Password"
- You'll be logged out and need to log in again
[SCREENSHOT: Password change form]
Password Requirements
Minimum Requirements
- Length: Minimum 8 characters
- Characters: Mix of letters, numbers, and symbols recommended
- Uniqueness: Avoid common passwords or personal information
Strong Password Tips
- Use a combination of uppercase and lowercase letters
- Include numbers and special characters
- Avoid dictionary words or personal information
- Consider using a password manager
- Make it unique to Faqify
Password Examples
Good Passwords:
MyFaqify2024!Support@123Knowledge$Base
Avoid These:
password12312345678qwerty- Your name or company name
Security Best Practices
Email Security
- Use a professional email address
- Ensure you have access to the email
- Don't share your email credentials
- Enable email notifications for security events
Password Security
- Change your password regularly
- Don't reuse passwords from other accounts
- Use a password manager
- Enable two-factor authentication
Account Protection
- Log out when using shared computers
- Don't save passwords in public browsers
- Monitor your account for suspicious activity
- Report any security concerns immediately
Two-Factor Authentication
Enabling 2FA
- Go to Profile Settings → Security
- Click "Enable Two-Factor Authentication"
- Follow the setup instructions
- Save your backup codes securely
Benefits of 2FA
- Extra layer of security
- Protection against password breaches
- Required for sensitive operations
- Industry best practice
Troubleshooting
Email Verification Issues
Can't find verification email:
- Check your spam/junk folder
- Verify the email address was entered correctly
- Wait a few minutes and try again
- Contact support if the issue persists
Verification link expired:
- Request a new verification email
- Check that you're clicking the link promptly
- Ensure your email client isn't modifying links
Password Change Problems
Can't remember current password:
- Use the "Forgot Password" feature
- Check your password manager
- Contact support for assistance
New password not accepted:
- Ensure it meets all requirements
- Check for typos in the confirmation
- Try a different password
- Clear browser cache and try again
Login Issues After Changes
Can't log in with new email:
- Ensure you're using the new email address
- Check that the email was verified
- Try the old email if verification failed
Can't log in with new password:
- Ensure you're using the new password
- Check for caps lock or keyboard issues
- Try resetting your password again
- Contact support if locked out
Getting Help
Self-Service Options
- Use the "Forgot Password" feature
- Check your email for verification messages
- Review the troubleshooting steps above
Contact Support
If you're still having issues:
- Use the support form in the platform
- Include your account email address
- Describe the specific problem
- Provide any error messages you see